A thoughtful approach to successful digital transformations

Enabling everyone to embrace innovation

Is your organization facing the challenge of digital transformation, and do you find one of the greatest difficulties lies in engaging your employees? We have the expertise to guide your team successfully through this change.

With a tailored change program, customized to the specific needs of your organization, we support every aspect of the transformation.

We work according to the proven Prosci® methodology and the ADKAR model, ensuring that your employees understand, accept, and embrace the change.

ADKAR model

The structure of a change program is based on Prosci®’s ADKAR model.

The ADKAR model for change management consists of five steps:

Awareness – Create understanding of the ‘why’ behind the change by clearly communicating the necessity, risks of not changing, and the urgency, ideally through senior management.
Desire – Engage employees by addressing what the change means for them, with supervisors responding to concerns and questions.
Knowledge – Provide employees with the knowledge needed for the transition and the new skills required, making training more effective.
Ability – Ensure support in daily tasks to successfully handle the new situation, such as time, coaching, or a learning platform.
Reinforcement – Anchor the change by celebrating successes and offering additional training to prevent regression to old practices.

While these steps appear straightforward, practical application is often challenging: employees may not progress through the phases at the same pace, and sometimes it’s necessary to revisit steps to reinforce motivation or knowledge.

Involving all employees

Change management in innovation is not just about implementing new technologies but primarily about guiding a cultural shift. Innovations often bring uncertainty, making it essential to support employees through this transition. Innovation requires not only changes in processes but also in behavior, mindset, and skills within your team.

Our change management approach focuses on fostering engagement and ownership among employees. By actively involving them in the transformation process, we ensure that innovation happens not only on a technological level but is embraced across the entire organization.

Although cultural change takes time, and time is valuable, we develop an efficient program that guides the organization smoothly through the transformation. We make sure the process doesn’t overburden your team, while we, as facilitators, provide effective and focused support throughout the journey.

Professional guidance

Lysette brings extensive experience in facilitation, IT system implementation in agile environments, and change management. As the primary consultant for your organization, she leads the process to ensure a seamless transition and successful outcomes.

Glen Schrijvers from Change Boetiek complements this expertise as a connector, organizer, and motivator, providing valuable insights and support to strengthen the program. With a wealth of experience in leading digital transformations, he serves as a sparring partner alongside Lysette.

When needed, we also draw on additional change consultants from our network to tailor the best possible solution for your organization.

Blended Learning

We believe in combining multiple learning styles. This includes live sessions, such as:

Kick-off with the program sponsor
A training actor to practice handling resistance
Demo of the new system
Presentation from another company that has faced the same challenge

In addition, we believe in the power of short videos. These can be hosted on your own platform, or we can make them available on our UpGrade platform. Each video includes a brief assignment to help the topic resonate with participants.

The videos feature not only Lysette and Glen but also your own colleagues. For instance, an IT colleague who developed the system algorithms. Why do we believe in these videos?

Short videos, or ‘micro-learning,’ make it easier to break down complex topics and deliver information in small, digestible pieces

Content can be created by anyone within the organization
Visual management can engage employees in the change process
Progress in the training program can be easily tracked
User-friendly
Colleagues spend relatively little time on the training program thanks to short learning modules
Employees can decide when they want to learn

Investment

We design a program that aligns with the impact of the change, tailored to your needs. Since we support multiple changes across different clients, our involvement will be part-time. Program components may include:

An intake meeting with the client
Intakes with the (IT) project manager and select team members
Designing the change program based on the ADKAR model
Support during the kick-off session
Facilitating team sessions
Baseline measurement and follow-up assessments to track progress
Online videos on our UpGrade platform
Ready-to-use templates
An e-book on digital developments in various sectors
Assessments for greater self-awareness and team insights through The Predictive Index®